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The University Grants Commission (UGC) is a statutory body of the Government of India. It was established on 28th December 1953. It is all set to set up an online centralised portal, named UGC e-Samadhan portal, dedicated to addressing and resolving grievances from students, teaching staff, and non-teaching staff. 

  • The portal will be made operational from September 2022
  • It has set a target of resolving grievances within 10 working days.
  • The toll-free number to raise a ticket is 1800-111-656.

Overview of University Grant Commission (UGC)

Before we get into the UGC Online Portal for redressal of grievances, let us know UGC in a more detailed manner.

Full FormUniversity Grant Commission
Formation Year28th December 1953
Type of InstitutionStatutory body
Name of the ActUniversity Grants Commission Act, 1956
Head OfficeNew Delhi
Regional OfficesBengaluru, Bhopal, Guwahati, Hyderabad, Kolkata, and Pune
Its MandateTo promote and organize the higher education system in India
Official Websitehttps://www.ugc.ac.in/

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UGC e-Samadhan Stakeholders

UGC e-Samadhan Portal will be a single-window grievance redressal system where all the stakeholders i.e students, teaching staff, non-teaching staff, colleges, and universities can resolve their issues in a time-bound manner. Let us have a look at the size of all the stakeholders.

StakeholdersSize
Students3.8 crore
Teachers15 lakh
Colleges42343
Universities1043

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UGC e-Samadhan Portal Registration Process

The users will be able to file a complaint on UGC e-Samadhan Online Portal using their email id. They can also register a complaint by calling on the toll-free number 1800-111-656.

UGC e-Samdhan Time Limit to Resolve Issues

The UGC chairman, at the launch of the “UGC e-Samadhan Portal”, has made it clear that every complaint will be resolved in a time-bound manner. 

IssuesMaximum Time Limit To Redress
Ragging/ Gender IssuesAs per already existing norms
Student-Related issues10 working days
Teaching/ Non-Teaching Issues15 days
Universities/ Colleges/ Other Issues20 days

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List of Grievances to be addressed by UGC e-Samadhan Portal

Here is a list of student-related grievances to be handled by the UGC e-Samadhan Online Portal. Check out the list carefully.

  • Making admission without taking merit into consideration.
  • Inconsistent administration process.
  • Refusing admission.
  • Providing false information in the prospectus.
  • Refuse to return original documents i.e certificates/ degrees/ diplomas.
  • Demand money which is not mentioned in the admission policy.
  • Breach of reservation policy.
  • Non-refund of admission fee.
  • Delay or non-payment of fellowship/ scholarship.

FAQs on UGC e-Samadhan Portal

What is the full form of UGC?

The full form of UGC is University Grant Commission.

What is UGC e-Samadhan portal?

It is an online grievance redress mechanism where all the concerned stakeholders can register their complaints.

Who are the stakeholders?

The stakeholders are students, teachings staffs, non-teaching staff, colleges, and universities.

How many days will it take for grievance redressal?

Issues related to students wi be resolved within 10 working days.

What is the toll-free number to file a complaint?

The toll-free number is 1800-111-656.

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