University Grant Commission to Launch UGC e-Samadhan Portal to Address Issues of Students and Staff!

The University Grants Commission (UGC) is a statutory body of the Government of India. It was established on 28th December 1953. It is all set to set up an online centralised portal, named UGC e-Samadhan portal, dedicated to addressing and resolving grievances from students, teaching staff, and non-teaching staff.

• The portal will be made operational from September 2022
• It has set a target of resolving grievances within 10 working days.
• The toll-free number to raise a ticket is 1800-111-656.

Overview of University Grant Commission (UGC)

Before we get into the UGC Online Portal for redressal of grievances, let us know UGC in a more detailed manner.

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UGC e-Samadhan Stakeholders

UGC e-Samadhan Portal will be a single-window grievance redressal system where all the stakeholders i.e students, teaching staff, non-teaching staff, colleges, and universities can resolve their issues in a time-bound manner. Let us have a look at the size of all the stakeholders.

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UGC e-Samadhan Portal Registration Process

The users will be able to file a complaint on UGC e-Samadhan Online Portal using their email id. They can also register a complaint by calling on the toll-free number 1800-111-656.

UGC e-Samdhan Time Limit to Resolve Issues

The UGC chairman, at the launch of the “UGC e-Samadhan Portal”, has made it clear that every complaint will be resolved in a time-bound manner.

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List of Grievances to be addressed by UGC e-Samadhan Portal

Here is a list of student-related grievances to be handled by the UGC e-Samadhan Online Portal. Check out the list carefully.

• Making admission without taking merit into consideration.
• Inconsistent administration process.
• Refusing admission.
• Providing false information in the prospectus.
• Refuse to return original documents i.e certificates/ degrees/ diplomas.
• Demand money which is not mentioned in the admission policy.
• Breach of reservation policy.
• Non-refund of admission fee.
• Delay or non-payment of fellowship/ scholarship.

FAQs on UGC e-Samadhan Portal